Frequently Asked Questions
Answers to all your questions about 78db
From opening an account to bonuses, payments, and security — find detailed answers here to the most common questions from players in Bangladesh.
78db is built with Bangladeshi players in mind. Questions come in every day — how to deposit with bKash or Nagad, how to get started with cricket betting, what the bonus terms are. This FAQ page brings all those answers together in topic-based groups so you can find what you need quickly. If you do not find the answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at 78db you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is done entirely online and takes only a few minutes.
No, each person is allowed only one 78db account. Opening multiple accounts violates our terms and conditions and may result in the account being suspended or closed.
To verify your account you need to upload a clear photo of your National ID (NID) or passport along with a selfie. The 78db support team completes verification within 24 hours. Withdrawals are not possible without successful verification.
Use the "Forgot Password" option on the login page. A verification code will be sent to your registered email or mobile number. Use that code to set a new password. If you have trouble, contact 78db live chat support.
Deposits and Withdrawals
When you deposit from bKash to 78db your balance is usually updated within just a few minutes. The maximum processing time is 15 minutes. If there is a delay during busy periods, let us know via live chat.
Yes, Nagad is one of the approved payment methods at 78db. Depositing via Nagad is just as fast and secure as bKash. The minimum deposit amount is ৳100.
The minimum deposit amount for every payment method at 78db is ৳100. The minimum withdrawal amount is ৳500. This limit applies to all methods including bKash, Nagad, Rocket, and bank transfer.
Approved withdrawals from 78db are usually processed within 1 hour. Bank transfers may take slightly longer. Once your withdrawal is approved you will receive a confirmation message.
78db does not charge any transaction fees itself. However, mobile banking providers such as bKash or Nagad may apply their own charges as set by their respective platform policies.
Games and How to Play
To bet on BPL matches at 78db, go to the Cricket section, select an ongoing or upcoming BPL match, and choose your preferred betting market. You can place bets both before the match starts and while it is live.
Go to the Live Casino section and choose a real-time table game from Ezugi or Evolution Gaming. Games are played with a live dealer in real time. With a stable internet connection you can play smoothly on both mobile and desktop.
RTP is the long-term average payout rate of a game — expressed as a percentage, it shows how much money is returned on average for every ৳100 bet. 78db ensures fair payouts on all games and strictly follows a fair play policy.
Yes, the 78db website is fully mobile-friendly. You can easily access all sections — slots, live casino, and sports betting — through a browser on both Android and iOS devices. There is no need to download a separate app.
78db features games from many leading providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. This covers all types of options including slots, fishing games, live casino, sports betting, and crash games.
Bonuses and Promotions
When you open an account at 78db for the first time and make a deposit, you receive a 150% welcome bonus of up to ৳20,000. To activate the bonus you must complete account verification and meet the applicable wagering requirements.
The wagering requirement for the 78db welcome bonus is 15 times. This means you must wager 15 times the bonus amount before you can withdraw it. Contact support to find out the time limit for meeting the requirement and which games count.
Members of the 78db VIP program receive cashback every week. Weekly cashback is up to 0.2% at Bronze level, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond level. Cashback is added to your account automatically.
If you have an active 78db promo code, enter it in the designated field when making a deposit. The validity period and applicable terms are stated in the details of each offer. Contact live chat to find out about the latest offers.
You can move up the VIP levels by playing regularly at 78db. The more active you are, the faster you can progress from Bronze to Silver, Gold, Platinum, and the top Diamond level. Each higher level brings more weekly cashback and special benefits.
Security and Responsible Gaming
78db is a safe and reliable platform that uses SSL encryption to keep all transactions and personal information secure. We work with verified game providers to ensure fair play.
Yes, your personal and financial information at 78db is protected with advanced encryption technology. We never share your information with third parties. Full details are available in our privacy policy.
Yes, 78db supports responsible gaming. If you feel you need a break, you can request a temporary or permanent self-exclusion through the support team. Find more information on the responsible gaming page.
If you feel your gaming habits are getting out of control, please seek professional help. The 78db live chat support team can point you toward the right resources and guidance. Play responsibly.
No, 78db is for people aged 21 and above only. Age is verified during registration and minors are not able to open an account. This is part of our responsible gaming policy.
The 78db support team is available in Bengali via live chat 24 hours a day, 7 days a week. To reach us by email, write to [email protected]. Live chat is the fastest way to get help with any issue.
Still have questions?
Our support team is with you in Bengali 24/7. Chat with us directly via live chat or send us an email.
Live Chat: available in Bengali 24/7