78db Privacy Policy

1 Introduction

78db ("we", "us", or "platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect when you use 78db's website or services, how we use it, under what circumstances we may share it with third parties, and how we keep it secure.

By using 78db's services or creating an account, you give your consent to the collection and processing of information as described in this Policy. If you do not agree with any terms of this Policy, please refrain from using our platform.

This Policy may be updated from time to time. For any significant changes, we will publish the update date on this page and, where applicable, notify users directly. We encourage you to review this page regularly.

2 Information We Collect

We collect various types of information to operate 78db's services properly and improve the user experience. The information collected is as follows:

2.1 Information You Provide Directly

When you register an account or use our services, you provide the following information:

• Full name and date of birth
• Email address
• Mobile phone number
• Password (stored in encrypted form)
• Payment information (partial details of bKash, Nagad, Rocket, or bank account numbers)
• Documents required for identity verification (such as a national identity card)

2.2 Automatically Collected Information

When you use our website, the following technical information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Page visit history and click patterns
• Login time and location (general region-based)

2.3 Transaction Information

To ensure the security of your financial transactions, we store deposit, withdrawal, and betting history. This information is used solely for managing your account and resolving any disputes.

3 Purpose of Using Information

The information we collect is used only for legitimate purposes. The main reasons your information is used at 78db are:

• Ensuring account creation and management
• Providing and improving our services
• Processing deposits and withdrawals
• Identity verification and fraud prevention
• Complying with anti-money laundering (AML) regulations
• Providing customer support and resolving complaints
• Sending promotional offers based on your preferences (only with your consent)
• Meeting legal and regulatory obligations
• Maintaining site security and preventing misuse
• Running responsible gaming programmes

We never sell, rent, or commercially transfer your personal information.

4 Sharing Information with Third Parties

78db may share your information with third parties in specific and limited circumstances:

4.1 Service Provider Partners

Only the necessary amount of information is shared with selected partners providing payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, or technology services. All such partners are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or applicable law. In such cases, we will always provide only the minimum information necessary.

4.3 Fraud and Misuse Prevention

Relevant information may be shared with authorities for the purpose of protecting platform security and preventing any unlawful activity.

4.4 Business Transfers

If there is any change to 78db's business structure (merger or acquisition), user information may be transferred, but equivalent protections under this Policy will remain in place.

5 Cookie Policy

78db's website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functioning of the site. These cannot be disabled.
• Performance Cookies: Help analyse page loading speed and user experience.
• Functionality Cookies: Remember your language and preferences so you do not have to change settings each time.

5.2 Cookie Control

You can control or delete cookies from your browser settings. Please note that disabling some cookies may cause certain site features to not work properly.

6 Data Security Measures

78db follows multiple layers of security measures to keep your personal information protected:

• SSL Encryption: All our data transmissions are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Control: Only authorised staff can view user information for specific, defined purposes.
• Regular Security Reviews: Our systems undergo regular security testing and risk assessments.
• Data Minimisation: We collect and store only the information that is necessary.

While we strive to ensure the highest level of security, no transmission of information over the internet is completely risk-free. We therefore ask you to also take steps to maintain the security of your own account.

7 Data Retention Period

We retain your personal information for as long as necessary:

• All information is retained while your account remains active.
• After an account is closed, legal and financial records are kept for a specified period in accordance with regulatory requirements.
• Some information may be retained for an additional period for the purposes of fraud prevention and dispute resolution.
• Once the applicable retention period ends, information is securely deleted or anonymised.

8 User Rights

You have the following rights over your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Information can be updated via account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You may withdraw your consent for marketing communications at any time. This will not affect any processing that took place prior to withdrawal.

To exercise these rights, please contact us through the channels listed below.

9 Protection of Minors' Information

78db strictly prohibits registration by anyone under the age of 21. We do not collect personal information from children or minors. If we become aware that someone under the age of 21 has opened an account, we will immediately close that account and delete the associated information.

If you suspect that a minor is using our platform, please notify our support team immediately.

10 Third-Party Links and Services

Our website may sometimes contain references to third-party payment gateways (such as bKash, Nagad, Rocket) or other services. These third-party services have their own privacy policies. 78db is not responsible for the privacy practices of those services. It is recommended that you review their own policies before using their services.

11 Policy Changes

78db reserves the right to amend this Privacy Policy at any time. For significant changes:

• The update date on this page will be changed.
• Registered users may be notified by email or via a notice on the platform.
• Continuing to use the platform after a change has been made will be considered your acceptance of the new policy.

We recommend that you visit this page regularly to stay informed about the latest information.

12 Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, do not hesitate to contact us. Our dedicated support team is available 24/7 to assist you in Bengali.

We are committed to responding to all requests as quickly as possible. Information-related requests are processed through proper verification upon receipt.